Is Discrimination at Starbucks Really at an All Time High
Nobody will be able to get coffee on May 29, 2018 because Starbucks has now decided, after a disaster occured in one of their stores in Philadelphia, that they will do sensitivity training. The type of sensitivity training they've opted to provide for their employees is being called, "racial-bias" training
The CEO has taken some time to publicly apologize about this incident and by Monday, the employee that made the call was terminated. This is not the first time Starbucks has been in the limelight about their employees discriminating individuals however because of the Black Lives Matter movement, they have chosen to be obvious about their next steps to prevent discrimination of the POC community.
Starbucks released a video on news.starbucks.com however they did not extend the courtesy to people that can't hear and did not caption their video. It seems as if Starbucks can't catch a break because a source informed us that National Association for the Deaf lawyers are now approaching Starbucks about their lack of accessibility for the community.
Unfortunately this is not the first time Starbucks has come under fire in the community. Back in 2013, there was a lawsuit She (a barista) "asked him to continually repeat himself as she laughed harder each time," and she was soon laughing "hysterically," the suit says. Where was the CEO of Starbucks back then. There was no need for a lawsuit on Thursday, for Starbucks responded very quickly and is closing 8 thousand stores to highlight that the company is providing racial bias training. The suit says deaf customers also were forced to leave — and had the cops called on them another time.
In 2015, Starbucks took it a bit further and discriminated against an employee who requested reasonable accommodations to allow them to participate in team meetings. Hiring an interpreter would've allowed this individual to be involved in team meetings and one on one meetings for assessments. Starbucks is not a stranger to discrimination so why would racial
Is Starbucks really "fixing racial bias" or is this just another smokescreen by the coffee giant? The CEO says, "Closing our stores for racial bias training is just one step in a journey that requires dedication from every level of our company and partnerships in our local communities." On top of their attempts to "save face" they are also telling people that their training materials will be available for other companies to utilize at a later date. This is assuming that the steps they take will be effective.